Questions, answered in order.

A trading analytics tool. You connect your broker account in read-only mode, your closed trades are imported automatically, and the platform turns that history into clear, readable metrics — win rate, risk-to-reward, drawdown, performance by instrument and by session.

No spreadsheet, no manual entry. Each figure is explained where it appears, so the numbers stay usable whether or not you already know them.

No. There are no signals, no recommendations and no forecasts. Socius Trades analyses trades you have already taken. Every decision remains yours.

No. Broker connections are read-only: we can read your account information, positions and trade history. We cannot open or close a position, and we have no access to deposits or withdrawals.

cTrader and MetaTrader 4 / 5. Because they are the platforms used by most brokers and prop firms, accounts with firms such as FTMO, FundedNext, WeGetFunded or FP Trading connect the same way as a retail account.

Support for more platforms is planned. If yours is not listed, write to support@sociustrades.com so we can take it into account.

No. The Free plan gives you the dashboard, the economic calendar, the position calculator, Socius Chart and the community hub without connecting anything. Broker connections and the analytics built on them start with the Essential plan.

Yes. Nothing in the platform assumes prior knowledge of performance metrics, and each figure is explained where it appears. You do need enough trading history for the statistics to be meaningful.

Neither. Socius Trades is an analytics tool. It holds no funds, executes no orders and provides no investment advice. Your money stays with your broker.

With an email address and a password, or with your Google account in one click. Email sign-ups receive a confirmation link; the account activates once you follow it.

Check your spam folder first. If it still has not arrived after a few minutes, sign up again with the same address, or write to support@sociustrades.com and we will activate it manually.

No. The Free plan requires no payment method and does not expire.

Anything that reads your trades requires a broker connection, and broker connections start at Essential.

The interface is available in English and French today, and switches automatically based on your browser. You can change it at any time in Settings → Account Settings.

More languages are planned.

Not yet. The site works on phones and tablets through your browser. Native apps are planned.

Go to Connect broker and choose cTrader. You are sent to the Spotware login page, you approve read-only access there, and you are redirected back. Your cTrader password is never typed into Socius Trades — the authorisation is handled entirely by Spotware.

There are two ways. The standard one, included from the Essential plan, is the Socius Sync EA: a small read-only program you attach to your own MetaTrader terminal. Your broker password never leaves your computer — the EA only sends your closed trades and account balance. The step-by-step guide is just below.

The second, MetaApi cloud (Ultimate plan), needs no terminal running: you enter your server name, account number and password, and we open a read-only session with your broker server. What you enter is encrypted with AES-256 before storage, never displayed back, and used only to read your trades.

Allow about five minutes. The EA is strictly read-only: it can never place, modify or close an order.

• 1. On Connect broker, open the MetaTrader tile, click Connect via the EA and generate your personal token. Keep the window open.
• 2. Download the file for your platform: Socius_Sync.ex4 (MT4) or Socius_Sync.ex5 (MT5).
• 3. In MetaTrader: File → Open Data Folder → MQL4\Experts (or MQL5\Experts) → copy the file there, then right-click Expert Advisors → Refresh in the terminal’s Navigator (or restart the terminal).
• 4. Tools → Options → Expert Advisors: tick Allow algorithmic trading and Allow WebRequest for listed URL, then add https://www.sociustrades.com. Despite its name, “algorithmic trading” only allows the EA to run — Socius Sync never trades.
• 5. Check that the Algo Trading button in the toolbar is active (green). If the EA icon on the chart shows a sad face, this button is the reason.
• 6. Drag Socius_Sync from the Navigator onto any chart, paste your token into the Socius token field, and click OK.

Within a minute, the Experts tab of the terminal shows a [Socius] start-up message and your account appears on the Connect broker page. The first run uploads your full history in batches; after that, newly closed trades sync every minute.

In the MetaTrader terminal, it appears at the bottom right of the window and under File → Open an account. It is also in the welcome email your broker sent when the account was created — something like ICMarketsSC-Live12. The name must match exactly, including capitalisation.

The cause is usually one of three: a server name that does not match exactly, a password copied with a trailing space, or an account archived by the broker after a period of inactivity.

Check those, then try again. Repeated failed attempts are temporarily blocked, because brokers rate-limit authentication and repeated failures can lock an account. If the problem persists, contact support rather than retrying.

Yes. Accounts from both platforms sit side by side, and you switch between them from the account selector. A Pro subscriber could hold two prop-firm cTrader accounts and one personal MT5 account.

We import what your broker still holds, then keep it according to your plan: 30 days on Essential, one year on Pro, five years on Ultimate. Brokers differ in how much history they expose, and prop firms often reset accounts, so a first import is sometimes shorter than expected.

Each time you open the dashboard or analytics. Open positions are read live from your broker; closed trades are stored, so your history remains available after an account is disconnected.

Disconnect stops the syncing and hides the account while keeping every closed trade. The slot it occupied is freed for another account, and you can reconnect later with the history intact.

Delete permanently erases the account and its history. This cannot be undone.

Accounts beyond the limit of your new plan are disconnected, not deleted, and their history is preserved. You can reconnect them when you upgrade again or when a slot frees up.

The current state of your account: balance and equity, open positions with their live profit or loss, recent closed trades, and headline figures such as win rate and average risk-to-reward.

Because no broker account is connected, or because the connected account has no trades in the period shown. The dashboard displays your own data only and does not substitute sample figures.

An account selector appears above the dashboard as soon as you have more than one. Select an account and every figure on the page refers to it.

Accounts are shown one at a time. There is no combined view across several accounts at present.

Small differences are expected and usually come from swap and commission timing, or from a position that closed between two reads. Large or persistent gaps are not expected — send us the account and the trade concerned.

Your performance broken down by instrument, by session and time of day, by day of the week, by direction and by holding time, alongside the standard figures: win rate, average win and loss, risk-to-reward, profit factor and drawdown.

Yes. The Export PDF button at the top of the analytics page produces a branded report of the period and account currently displayed, from Essential upwards.

The button is inactive while data is loading, and when the current filters return no trades.

That is the Essential window. Pro extends it to one year and Ultimate to five. Upgrading widens the window on the history already imported.

A closed position, as reported by your broker. Positions still open appear on the dashboard but are excluded from performance statistics until they close, so unrealised profit does not affect the figures.

Answer questions about your own trading in plain language: where your losses concentrate, whether a pattern you suspect is present in the data, what distinguishes one period from another. It reasons over your trade history rather than over general market commentary.

Your trading data and the questions you ask. It has no access to your broker credentials, your payment details or the data of other users.

Yes, so you can return to them. They remain available for as long as your account exists, and you can delete any conversation at any time, which removes it from our database. Full details in the privacy policy.

No. Socius AI comments on trades you have already taken. It does not suggest positions, forecast prices or advise on what to do next.

Essential, Pro and Ultimate. It is not available on Free, as it requires a connected account to have data to analyse.

A price chart for following the instruments you trade, available on every plan including Free.

Scheduled macroeconomic releases with their expected impact, filterable by country and importance, displayed in your own timezone. The timezone is set in Settings.

Given your account size, the risk you are willing to take and your stop distance, it returns the corresponding position size. It also shows the risk-to-reward of a setup. It covers forex pairs, metals, energies and the main indices.

A space to exchange with other Socius Trades users, available on every plan. What you share there is governed by your privacy settings.

• Profile & Privacy — photo, username, bio, and what other users can see
• Account & Security — email, password, two-factor authentication, language, timezone, theme, active sessions
• Billing — plan, payment methods, invoices
• Notifications — alerts, social notifications, email preferences

In Account Settings. Once enabled, a code from your authenticator app is required at each sign-in.

The list of devices currently signed in to your account. If you see one you do not recognise, end it and change your password.

Yes, in Settings. Dark is the default.

In Account Settings. It applies to trade timestamps, the session breakdown in analytics and the economic calendar, so it should match the timezone you trade in.

From Account Settings. Deletion is permanent and removes your trades, your AI conversations and your broker connections. Cancel any active subscription first.

Annual billing is available at a lower effective rate. Full details on the pricing page.

Visa, Mastercard and American Express, processed by Stripe. Card details are handled by Stripe and do not reach our servers.

Yes. Upgrades take effect immediately and are prorated against what you have already paid. Downgrades take effect at the end of the period you have paid for, so you keep the higher plan until then.

No. You can cancel at any time from Settings. Your plan stays active until the end of the period already paid, then reverts to Free.

Once a billing period has started, it is not refunded — you keep full access until it ends, whether you cancel or move to a lower plan.

If you are a consumer in the European Union or the EEA, a statutory right of withdrawal applies to your first subscription. The conditions, including the cases in which it no longer applies, are set out in section 7 of the Terms of Service.

If a charge is incorrect — billed twice, or a plan that did not activate — write to support@sociustrades.com.

Under Settings → Billing History. Each invoice can be downloaded.

Stripe retries over several days and notifies you. Update the card under Payment Methods. If every attempt fails, the subscription ends and the account returns to Free. Your history is kept.

Encrypted in transit and at rest. Broker credentials and access tokens carry an additional layer of AES-256 encryption, are never readable in the interface, and are deleted with your account.

A small number of named providers, each for one purpose: Supabase (database and authentication), Vercel (hosting), Stripe (payments), MetaApi (MetaTrader connections) and Anthropic (Socius AI). Each is listed with its role and location in the privacy policy.

No. Your trading data is not sold, rented or shared with advertisers.

Yes, from Settings → Privacy. The file covers your account and profile, your privacy settings, your subscription, your invoices and your registered payment methods.

Under GDPR you also have rights of access, rectification, erasure and portability. To exercise any of them, or to request data the download does not yet include, write to support@sociustrades.com.

Within the European Union. Where a provider operates outside the EU, transfers are covered by the appropriate safeguards, set out in the privacy policy.

Not immediately: closed trades are kept so you can reconnect later without losing them. To erase them, delete the account permanently or delete your Socius Trades account.

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